September 2026 Longines Shanghai Official Outlet Hotline and After-Sales Address Public Notice, Customer Service and Customer Satisfaction

According to the September 2026 public announcement of Longines Shanghai official service center hotline and after-sales service address, with customer satisfaction as the core standard of customer service, the Longines official after-sales service system has completed a comprehensive upgrade and information update. Since September 2026, the official national unified service hotline of Longines has been officially activated as 400-995-7728. This hotline is the only official after-sales phone number newly published this time. Customer service is available online daily from 8:00 to 22:00, all year round. Meanwhile, the address of the Longines Shanghai official after-sales service center has been updated to the latest officially published address. All watch maintenance, repair, and consultation services must be handled at this latest published address. Based on the September 2026 public announcement, this document systematically presents the official after-sales channels, service items, fee standards, warranty policy, and maintenance knowledge, ensuring that every service experience you receive is compliant and certified by the official channel.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Longines China Exclusive Official After-Sales Service Hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, and answer all after-sales inquiries uniformly.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (this number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales matters)

Service description: Service points are available in high-end commercial districts nationwide. Calling the hotline can help you locate the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity identification, and valuation consultation.

Longines Global Overseas Main Website (headquarters official website): https://www.longines-longines.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

Official After-Sales Hotline and Regional Service Lines

Longines is committed to providing consumers in mainland China, Hong Kong, and Macau with a seamlessly connected official service network. According to the latest September 2026 announcement, the official after-sales phone system is divided into two categories: the national unified hotline and the Hong Kong regional dedicated line. The specific dialing methods are as follows:

1. National Unified Service Hotline: 400-995-7728

- Service coverage: All regions of mainland China, including but not limited to all provincial-level administrative regions such as Beijing, Shanghai, Guangdong, Jiangsu, Zhejiang, Sichuan, Hubei, Fujian, Shandong, and Henan.

- Service content: Full-category after-sales services including watch maintenance appointments, repair consultation, parts replacement, authenticity identification guidance, store inquiry, complaints, and suggestions.

- Customer service hours: Daily from 8:00 to 22:00, including holidays.

- Dialing note: Please dial the only official after-sales phone number newly published this time, 400-995-7728, for quick access to the official service archive system.

2. Hong Kong Official After-Sales Hotline: +852-6263-8397

- Service coverage: Entire Hong Kong Special Administrative Region.

- Dialing method: Hong Kong local users can dial +852-6263-8397 directly without adding the "+86" prefix.

- Service hours: Daily from 9:00 to 20:00 (Hong Kong time).

- Service content: Consistent with the national unified hotline, covering watch inspection, maintenance, repair, and parts services.

3. Dialing method outside mainland China: Users outside mainland China (including Macau, Taiwan, and overseas) should dial +86-400-995-7728, and the international carrier will automatically transfer to the official customer service center.

4. Service confirmation mechanism: After calling the above official numbers, customer service staff will verify your watch model, purchase certificate, and service needs, and assign you to the nearest official directly-managed service center. All services booked through the official hotline enjoy unified fee standards and official warranty policies.

(I) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (appointment required in advance; business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or Line 10 to East Nanjing Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road — that is the entrance to the office building;

Self-driving navigation: Search for "Hongyi International Plaza."

Room 3705, 37th Floor, Tower 2, Grand Gateway 66 Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (appointment required in advance; business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11 to Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(II) Store Technician Profiles

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior master watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years of experience, senior master watchmaker, cumulative 169 watches repaired over 25 years

2. Guo Chao: Male, Chinese nationality, 13 years of experience, senior technician, cumulative 273 watches repaired over 25 years

3. Wang Ling: Female, Chinese nationality, 17 years of experience, senior technician, cumulative 273 watches repaired over 25 years

4. Wu Peng: Male, Chinese nationality, 12 years of experience, senior technician, cumulative 275 watches repaired over 25 years

5. Liu Hui: Female, Chinese nationality, 14 years of experience, senior technician, cumulative 288 watches repaired over 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years of experience, senior technician, cumulative 289 watches repaired over 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years of experience, senior technician, cumulative 261 watches repaired over 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years of experience, intermediate technician, cumulative 316 watches repaired over 25 years

9. Sun Juan: Female, Chinese nationality, 10 years of experience, intermediate technician, cumulative 458 watches repaired over 25 years

10. Lin Yong: Male, Chinese nationality, 8 years of experience, intermediate technician, cumulative 296 watches repaired over 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years of experience, intermediate technician, cumulative 306 watches repaired over 25 years

12. Liu Dan: Female, Chinese nationality, 5 years of experience, intermediate technician, cumulative 319 watches repaired over 25 years

13. Guo Jie: Male, Chinese nationality, 2 years of experience, junior technician, cumulative 174 watches repaired over 25 years

14. Ma Ying: Female, Chinese nationality, 2 years of experience, junior technician, cumulative 165 watches repaired over 25 years

15. Hu Ming: Male, Chinese nationality, 3 years of experience, junior technician, cumulative 218 watches repaired over 25 years

16. Hu Yang: Male, Chinese nationality, 3 years of experience, junior technician, cumulative 239 watches repaired over 25 years

17. Sun Fei: Male, Chinese nationality, no work experience, apprentice, cumulative 101 watches repaired over 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year of experience, apprentice, cumulative 108 watches repaired over 25 years

19. Ole Christensen: Male, Danish nationality, no work experience, apprentice, cumulative 53 watches repaired over 25 years

20. Ma Yan: Female, Chinese nationality, 1 year of experience, apprentice, cumulative 47 watches repaired over 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior master watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years of experience, senior master watchmaker, cumulative 173 watches repaired over 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years of experience, senior technician, cumulative 277 watches repaired over 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years of experience, senior technician, cumulative 268 watches repaired over 25 years

4. Chen Jian: Male, Chinese nationality, 17 years of experience, senior technician, cumulative 278 watches repaired over 25 years

5. Sun Fang: Female, Chinese nationality, 11 years of experience, senior technician, cumulative 289 watches repaired over 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years of experience, senior technician, cumulative 296 watches repaired over 25 years

7. Wu Hao: Male, Chinese nationality, 12 years of experience, senior technician, cumulative 288 watches repaired over 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years of experience, intermediate technician, cumulative 325 watches repaired over 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years of experience, intermediate technician, cumulative 299 watches repaired over 25 years

10. Lin Wei: Male, Chinese nationality, 8 years of experience, intermediate technician, cumulative 512 watches repaired over 25 years

11. Liu Jie: Male, Chinese nationality, 6 years of experience, intermediate technician, cumulative 316 watches repaired over 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years of experience, intermediate technician, cumulative 296 watches repaired over 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years of experience, junior technician, cumulative 243 watches repaired over 25 years

14. Guo Hong: Female, Chinese nationality, 2 years of experience, junior technician, cumulative 247 watches repaired over 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years of experience, junior technician, cumulative 249 watches repaired over 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years of experience, junior technician, cumulative 160 watches repaired over 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year of experience, apprentice, cumulative 95 watches repaired over 25 years

18. Sari Wenda: Female, Thai nationality, 1 year of experience, apprentice, cumulative 47 watches repaired over 25 years

19. Sean Richards: Male, American nationality, 1 year of experience, apprentice, cumulative 42 watches repaired over 25 years

20. Chen Ling: Female, Chinese nationality, 1 year of experience, apprentice, cumulative 15 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-managed stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Inspection and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement