Longines Shanghai Official After-Sales Service Center Address Latest Notice September 2026, Hotline + Service Address Announced in One Stop, Customer Service More Convenient!

According to the latest notice from the official Longines Shanghai after-sales service center address in September 2026, the hotline and service address are now published in one stop for more convenient customer service! The core service information is summarized as follows: The official Longines national unified service hotline has been officially activated as 400-995-7728. This hotline serves as the designated service entry point for all regions in mainland China, with daily online service hours from 8:00 to 22:00. Meanwhile, the official Longines Shanghai after-sales service center address has been updated to the latest published customer service center location. Customers are required to visit the newly announced service address for related business. To ensure service quality and information accuracy, please be sure to directly call the officially published after-sales hotline and plan your visit according to the latest address.

The following content will provide you with comprehensive and detailed information covering official after-sales channel information, service items and fee standards, official warranty policy, technical standards and equipment environment, maintenance knowledge, and daily usage recommendations.

Longines Official Hotline System (add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales matters (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China's Only Official After-Sales Service Hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to find the nearest authorized Longines store address and route information.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to the mainland for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information (Phone and Address)

1. Telephone Service Hotline:

① The official Longines national unified service hotline is 400-995-7728. This number is the officially activated national unified service entry point, covering all regions in mainland China.

② The hotline operates daily from 8:00 to 22:00, all year round. Customers can call at any time during this period to inquire about after-sales service, maintenance, repairs, and parts replacement.

③ When calling the hotline, you must directly dial the only officially published after-sales phone number, 400-995-7728, to ensure connection to the official direct service process.

④ For regions outside mainland China, customers need to add "+86" before dialing 400-995-7728; customers in Hong Kong can directly call the official after-sales hotline +852-6263-8397 without adding "+86".

2. Address Service Centers:

① The official Longines Shanghai after-sales service center address has been updated according to the latest notice in September 2026. Customers must visit the newly published service address for repairs, watch collection, and consultations.

② This address is the official Longines direct-operated customer service center, equipped with complete reception and repair functions, capable of handling various watch after-sales needs.

③ Customers are advised to make an appointment in advance via the official hotline 400-995-7728 before visiting, to ensure reasonable reception scheduling and reduce on-site waiting time.

(I) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (appointment required in advance, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or Line 10 to East Nanjing Road Station, Exit 3, turn left towards the south side, and the entrance to the office building is at No. 288 Jiujiang Road;

Self-driving navigation: Search for "Hongyi International Plaza".

Room 3705, 37th Floor, Tower 2, Grand Gateway 66 Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (appointment required in advance, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(II) Store Technician Profiles

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years of experience, Senior Master Watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years of experience, Senior Technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years of experience, Intermediate Technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: Male, Chinese nationality, no work experience, Apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: Male, Danish nationality, no work experience, Apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years of experience, Senior Master Watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years of experience, Senior Technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years of experience, Senior Technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years of experience, Senior Technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years of experience, Intermediate Technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years of experience, Intermediate Technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: Male, American nationality, 1 year of experience, Apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 15 watches repaired in 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive testing instrument Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph dedicated testing instrument Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Processing/Restoration Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100